Learn the secret to having happy, passionate and hardworking employees.
In today’s episode your fearless host Mike Campion coaches Fabio Maffioletti, owner of The Cleaning Company on how to get your cleaning crew excited about the vision you have for your cleaning company.
Fabio already has many of the pieces to the puzzle there. He starts his crew members out at $11-12 an hour which is well above minimum wage.
He also schedules regular meetings and even has an annual New Years party. But he is still having trouble motivating his cleaning crew to share his vision for the company.
Never fear, Mike has the remedy!
Before we delve into how to get your cleaning crew excited to work towards your company goals, let’s break down what Vision and Core Values are.
Core Values – The rules you operate by
Teamwork, being a cohesive group and working together towards something greater than yourself. Being willing to sacrifice something you want for the betterment of your team.
Vision: Where you are going with those values
Having a set goal of what you want to do. For example “We are going to serve x amount of people in our area in 2017”
Don’t be afraid to be bold with your vision!
Microsoft (Bill Gates) had a vision in the beginning that was “to have a desktop in every home” which at the time was a mind boggling.
And we all know how that turned out, later they had to revise it because they had multiple computers in home.
That was Bill Gate’s 30-year vision that every Microsoft employee could walk into work that day and know exactly why they were there.
Fabio’s vision for The Cleaning Company is to exceed expectations of his customers.
And the core values he wants his cleaning crew to have, will help them stick with the company as they expand into the post construction clean up.
As well as daily things like maintaining the company vehicles by making sure they aren’t trashed when one employee gets it from another.
RESOURCE ALERT: Click HERE for more in-depth conversation on hiring your cleaning crew
Fabio’s vision and core values are some that most owners would want for their cleaning crew. The key is to make sure they are clear to the employees so they know what is expected of them and why.
So how do you get your cleaning crew on board with your core values?
Step one is to codify your core values. If you aren’t clear on them, your employees definitely won’t be!
For the last 10+ years Mike’s core values have been have fun, make money, be real and help out.
Every employee has had can likely recite those core values even today.
Take the time to sit down and write out your core values. It’s important that you don’t try to adopt someone else’s core values, but to be true to yourself.
RESOURCE ALERT: Check out this podcast for more great info on CORE VALUES
The second step comes once you have that clarity, but it’s the most fun. Live them out loud. From how you treat your employees and customers, how you talk to people and how you hire them, your core values should be obvious to everyone you come into contact with.
When you do that, something magical happens. You and your company will be a beacon to those that share your core values.
It’s an uphill battle when your cleaning crew doesn’t share your core values. Trying to force them to adopt them is almost impossible.
So if one of your core values is in line with keeping your company vehicles nice for the next employee, and that employee doesn’t care about teamwork and respect, you are going to find yourself having that battle every single time.
Another benefit of living your core values out loud is not only will it attract those who share it, but repel those who don’t. Employees that don’t share your values will naturally feel out of place and eventually wander off.
But the people that do come will feel at home and will be hard pressed to ever leave for slightly higher pay or when the job gets hard.
Before closing out Fabio knocks it out of the park in the….
What’s the best piece of advice you ever received? Work smart not hard
What’s the biggest mistake you’ve made in the cleaning business? Thinking that I was the only one doing a great job out there.
What one thing Cleaning Nation can do today to improve their lives or their business? Understand the value of customers.
We know that Cleaning Nation owners are always striving to improve their cleaning crew and we LOVE hearing from you. Ask a question in the comment box below- Mike answers every one of them…